ku966 Terms and Conditions

ku966 ("Platform", "we", "our") operates an online gaming service for players in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between the user ("you", "player") and ku966.

These Terms apply to all services, games, bonus offers, payment transactions and customer support on the ku966 platform. In addition to these terms and conditions, our Privacy Policy and Responsible Gaming Policy also apply and are considered part of this document.

1.1 Acceptance of Terms

By registering with ku966, you confirm that you have read, understood and agreed to comply with these Terms in full. If you do not agree with any term, please refrain from using this platform.

1.2 Changes to Terms

ku966 reserves the right to change or update these terms and conditions at any time. Continuing to use the platform after updated terms are published means you have accepted those changes. For significant changes, a notice may be sent to your registered email address.

1.3 Language and Interpretation

These terms and conditions are provided in English. In the event of any ambiguity or dispute, ku966's interpretation shall be considered final. If you have any doubts about any matter, please contact our 24/7 live chat support.

To open an account with ku966, you must meet the conditions below and provide accurate information. We reserve the right to cancel any account if false information is provided.

2.1 Registration Eligibility

• You must be at least 21 years of age.
• You must provide your real name, email address and phone number.
• Each person may open only one account.
• Operating multiple accounts from a single household address is prohibited.
• Managing an account through a representative or third party is not permitted.

2.2 Account Security

It is your responsibility to keep your account username and password completely confidential. If you suspect unauthorised access to your account, notify our support team immediately. You are responsible for all activity carried out through your account.

2.3 Accuracy of Information

If any information provided at registration changes, you must update it through our support as soon as possible. ku966 will not be responsible for any transaction delays caused by outdated or incorrect information.

ku966 takes a strict stance against gambling by minors. This platform is for users aged 21 or above only. The age and identity verification process is as follows:

3.1 KYC Process

To complete account verification (Know Your Customer or KYC), you may be required to submit one of the following government-issued identity documents:

• National Identity Card (NID)
• Passport
• Driving Licence
• Birth Registration Certificate (where applicable)

3.2 Verification Timeframe

After submitting verification documents, the process is generally completed within 24-48 hours. Withdrawal requests may be delayed until verification is complete.

3.3 Identity Mismatch

If a discrepancy is found between the documents submitted and the account information, ku966 may request additional documents or restrict certain account activities until verification is complete.

All financial transactions on ku966 are conducted in Bangladeshi Taka (BDT / ৳). We currently support the following payment methods: bKash, Nagad, Rocket, and Upay.

4.1 Deposit Rules

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• Withdrawals may be delayed if the verification process (KYC) is not complete.
• ku966 reserves the right to place withdrawals on hold until an investigation is concluded in cases of suspicious activity.

4.3 Transaction Liability

If a transaction is delayed or fails due to a technical error or banking system issue, ku966 will attempt to resolve it promptly, however ku966 is not responsible for failures by third-party payment providers.

ku966 offers various bonuses and promotional offers for new and existing players. This section describes the terms for claiming and using bonuses.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. The following conditions must be met to receive this bonus:

• The bonus amount becomes withdrawable after wagering it 25 times (25x).
• Wagering must be completed within 30 days of the bonus being granted.
• A player may receive the welcome bonus only once.
• The bonus is only usable on games approved on the ku966 platform.

5.2 VIP Programme

The ku966 VIP programme has three tiers. Players can advance to higher tiers through regular play:

• Bronze: Weekly cashback of up to 0.5%.
• Silver: Weekly cashback of up to 1.0%.
• Gold: Weekly cashback of up to 1.5%.

5.3 Bonus Abuse

ku966 reserves the right to cancel bonuses and permanently close accounts if bonus abuse, matched betting, collecting bonuses through multiple accounts or any other dishonest method of using bonuses is detected.

5.4 Promotional Offers

From time to time ku966 may offer special promotions, such as cricket tournament bonuses, Eid promotions and similar. Each offer will have its own terms and conditions, which will be clearly stated on the offer page.

All games on ku966 are supplied by professional and impartial software providers. Game outcomes are determined through Random Number Generator (RNG) technology.

6.1 Fair Play Policy

• Any attempt to influence the outcome of a game is strictly prohibited.
• Playing using automated bots or software is strictly prohibited.
• Exploiting technical errors or software bugs for an advantage is not permitted.
• ku966 reserves the right to investigate if any unusual betting patterns are detected.

6.2 Game Errors

If a game result is incorrect due to a technical error, ku966 reserves the right to void that round and refund the wagered amount. No winnings may be claimed in such cases.

6.3 Disconnection

If your internet connection drops during play, the game will generally end automatically or can be recovered upon reconnecting. ku966 is not responsible for any losses caused by disconnection.

6.4 Sports Betting

Additional terms may apply to betting on cricket, football and other sports. Special betting rules may apply for tournaments such as BPL, IPL, T20 World Cup and FIFA World Cup, and these will be published in the relevant section.

ku966 gives the highest priority to the security of your personal information and financial data. Our full privacy policy can be found here.

7.1 Data Storage

Your registration information, transaction history and game records are stored on secure servers. This data is used to meet legal obligations, prevent fraud and improve service quality.

7.2 Sharing Information with Third Parties

ku966 does not sell your personal information to third parties for marketing or commercial purposes. However, relevant information may be provided when required by law or upon request from a regulatory authority.

7.3 SSL Encryption

All data transmission is secured by industry-standard SSL encryption. Your payment information is processed directly through the secure gateway of the payment provider.

ku966 believes that gaming is a form of entertainment. Excessive or compulsive gambling can have harmful effects on personal and family life. For this reason, we give responsible gaming our highest priority.

8.1 Self-Control Tools

ku966 provides the following features to help players stay in control of their gaming:

• Deposit Limits: Set daily, weekly or monthly deposit limits.
• Betting Limits: Limit the amount wagered within a set period.
• Temporary Break: Temporarily suspend your account for a set period.
• Permanent Closure: The option to permanently close your account.

8.2 Protection of Minors

We ask parents and guardians to ensure that children cannot access ku966. Please use parental control software on your devices.

For more information on responsible gaming, please read our Responsible Gaming page.

ku966 reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

9.1 Reasons for Account Closure

• Violation of any clause of these terms and conditions.
• Providing false or forged information.
• Operating multiple accounts.
• Fraud, collusion, or other dishonest conduct.
• Suspicion of money laundering or illegal activities.
• Bonus abuse.
• Identified as a minor.
• Legal or regulatory reasons.

9.2 Consequences of Suspension

If an account is closed and the reason is identified as a breach of terms, any bonus funds in the balance may be forfeited. If an account is closed at the player's own request, any eligible balance will be returned.

9.3 Player Rights

If you believe your account has been closed unfairly, please email [email protected] or contact us via live chat. We take every complaint seriously.

ku966 reserves the right to modify, temporarily suspend, or completely discontinue the services, features, or content of this platform at any time.

10.1 Updates to Terms

If these terms and conditions are changed, the date of the change will be updated at the top of this page. For significant changes, registered users may be notified by email. Continued use of the service after updated terms are published will be considered acceptance of the new terms.

10.2 Legal Jurisdiction

Any dispute relating to these terms and conditions will first be addressed through negotiation. ku966 is committed to treating players fairly and transparently at all times.

10.3 Limitation of Liability

ku966 is not liable for service disruptions caused by technical failures, interruptions to third-party services, or natural disasters. However, in such cases, we will make every effort to restore the service as quickly as possible.

10.4 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the complete legal agreement between the player and ku966. No verbal or unwritten understanding beyond these shall be considered valid.